Desktop Support Technician

Burnaby, British Columbia, Canada • Posted March 23, 2026

Job Type: Contractor

Location: Burnaby, British Columbia

Posted: March 23, 2026

Category: Computer Occupations

Application Deadline: May 02, 2026

Role Description

Job Title: Desktop Support Technician
Job Description
The Service Desk Technician II serves as an intermediate escalation point for Tier I technicians, resolving complex technical issues and supporting end-user hardware, software, and networking needs. This role bridges the gap between Tier I and Tier III support by handling tasks of moderate complexity and mentoring Tier I staff. The ideal candidate will possess strong problem-solving skills, a commitment to excellent customer service, and thrive in a dynamic, fast-paced environment.
Responsibilities
Provide second-level IT support for end-user incidents and service requests, including troubleshooting hardware, software, and networking issues.
Support end-user environments by configuring, deploying, and maintaining hardware, peripherals, and applications.
Maintain detailed documentation for issue resolutions and update knowledge base articles to improve team efficiency a...
                

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