Desktop Support Technician

**Job Summary**
**Responsibilities**
Expertise in supporting End User Computing hardware and software (Windows and MAC) including laptops desktops mobile phones tablets printers MS Office Remote Access Video Conferencing and VDI.
Experience in documenting tracking and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow Remedy or similar ticketing systems.
Experience using ARS Active Directory SCCM JAMF Nexthink and similar tools to support first contact resolution
Experience in the full lifecycle of end user devices including provisioning monitoring remote managing re-imaging de-provisioning and retiring.
Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.
Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment
Experience following policies and guidelin...