Dialer Specialist

LOCATION

Angeles City, PH

POSITION OVERVIEW

MCI is a leading tech‑enabled business services company. We deliver CX, BPO, and XaaS across multiple industries. As a Dialer Specialist, you will manage and optimize automated dialing systems, configuring, monitoring, and troubleshooting dialer software, and collaborating with operations, analytics, and compliance teams to maximize productivity.

To apply, complete a full application on our career page, including screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

• Configure and optimize dialer settings, including dialing modes, pacing algorithms, and call distribution strategies to maximize agent productivity and campaign performance.
• Monitor dialer performance metrics such as dialing penetration, connect rates, and abandon rates, and make adjustments as needed.
• Coordinate with campaign managers, supervisors, and team leaders to set up and ...