Digital Customer Experience Programs Manager

Roma Norte, Ciudad de México, Mexico • Posted May 27, 2026

Job Type: Full time

Location: Roma Norte, Ciudad de México

Posted: May 27, 2026

Category: Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Application Deadline: July 06, 2026

Role Description

transforming the way clinical care teams work and communicate.
TigerConnect is hiring a Digital CX & Lifecycle Systems Manager to scale our digital-first and tech-to-customer programs. You will own customer lifecycle orchestration, in-app customer engagements, and knowledge content operations so customers find exactly what they need, when and where they need it. Your work will drive product adoption, time-to-value, and self-serve resolution across TigerConnect’s customer base.
What You’ll Do
Design and run lifecycle programs in Gainsight CS, including customer journeys, playbooks, health scoring, scorecards, and trigger logic
Own in-app engagements in Gainsight PX, including targeting, progressive guides, release highlights, cross-sell nudges, and experimentation
Operate the AI knowledge content loop by reviewing AI improvement insights, curating and approving AI-generated articles, coaching autoflows, and ...
                

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