Digital Platform Support & Optimization Intern (May Co-op or Internship Opportunity - 4 Months)

Vancouver, British Columbia, Canada • Posted March 23, 2026

Job Type: Full Time

Location: Vancouver, British Columbia

Posted: March 23, 2026

Category: Computer Occupations

Application Deadline: May 02, 2026

Role Description

A typical day would involve:

Documenting digital platform workflows to strengthen L2 troubleshooting

Reviewing and triaging incident tickets, identify root causes, and reduce repeat issues

Building dashboards to track ticket volume, themes, trends, and resolution timelines

Analyzing support data to identify automation and process improvement opportunities

Partnering with L2, Product, and Engineering teams to improve documentation and ticket flow
You are:
Customer-Centric - You define and measure success through the eyes of your internal customers and anticipate, understand, and respond to their evolving needs. Demonstrate strong follow-through: Consistently keep commitments to customers and team members.

Results-Oriented - You have a demonstrated ability to engage stakeholders to elicit requirements gathering, analyze findings, generate appropriate solutions, and build deliver...

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