Director Customer Operations at Ericsson Canada

Join Ericsson Canada as a Director of Customer Operations and lead critical operations within Cloud Software & Services. This role emphasizes delivering outstanding customer experiences and enhancing operational efficiency in Toronto.
Reporting to the Head of Operations, you will take charge of ensuring seamless delivery performance, operational discipline, and optimal financial management. Your influence will span across teams, engaging in strategy execution and fostering collaboration for customer success.
Key Responsibilities:
• Ensure delivery commitments and SLAs are met
• Lead operational governance and escalation management
• Monitor financial KPIs and delivery health
• Drive corrective actions based on performance trends
• Collaborate across teams to ensure effective execution
Requirements:
• Experience in leading large-scale programs
• Managing complex customer environments
• KPI-driven execution and operational governance
• Proven financial...