Director, Customer Success Operations

About the Role

The Director of Customer Success Operations will serve as a strategic partner to the Chief Customer Officer, driving operational excellence across the Customer Success, Support, Professional Services and Expansion organizations. You will ensure the operating rhythm of Customer Success runs seamlessly, overseeing strategic projects, preparing executive level communications and ensuring we have a repeatable system and cadences. You will translate the CCO’s vision into actionable results, ensuring our clients receive a world‑class experience and we are driving desired outcomes in retention, customer satisfaction and efficiency through innovation.

Your Area of Focus

Strategic Planning & Execution

• Own and execute the CS operating rhythm, including CS All Hands, CS on sites, board meeting prep and weekly meetings.
• Drive the development of the annual roadmap with quarterly objectives, ensuring objectives tie back to to...