Director, Digital Servicing

Vancouver, British Columbia, Canada • Posted March 18, 2026

Job Type: Full Time

Location: Vancouver, British Columbia

Posted: March 18, 2026

Category: Operations Specialties Managers

Application Deadline: April 27, 2026

Role Description

A typical day would involve:

Lead the modernization and continuous evolution of the digital banking platform for retail, SMB, and commercial members across web and mobile channels from strategy through execution and production.

Provide direct architectural and technical oversight to ensure scalable, secure, and resilient platform design and integration.

Own online account opening, digital onboarding, public sites, and digital product support capabilities end to end.

Oversee web and mobile technology stacks to ensure performance, usability, accessibility, and seamless member experiences.

Drive cross functional collaboration across Technology, Product, Operations, Marketing, and business teams to align digital capabilities with organizational priorities.

Manage and optimize a complex vendor ecosystem, including contract negotiation, service level agreements, performance oversight, and governance.
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