Director, Genesys Practice & Advisory
calgary, ab, Canada • Posted June 01, 2026
Job Type:
Full-time
Location:
calgary, ab
Posted:
June 01, 2026
Category:
Other-General
Application Deadline:
July 11, 2026
Role Description
Location Our
Director, Genesys Practice & Advisory
for the CCaaS Practice will be an integral part of our business at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices:
Vancouver, BC, Toronto, ONT OR in a Work From Anywhere (Remote)
capacity within Canada.
The Opportunity We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice on the Genesys Cloud CX platform. This director‑level role combines practice leadership, client advisory, and delivery oversight - owning P&L, shaping go‑to‑market strategy, and establishing thought leadership in contact center transformation while delivering exceptional client outcomes. The Practice Leader will be responsible for overall practice performance, solution delivery, talent development, and strategic partnerships with Genesys to position TELUS Digital as a premier Genesys partner in the market.
Director, Genesys Practice & Advisory
for the CCaaS Practice will be an integral part of our business at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices:
Vancouver, BC, Toronto, ONT OR in a Work From Anywhere (Remote)
capacity within Canada.
The Opportunity We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice on the Genesys Cloud CX platform. This director‑level role combines practice leadership, client advisory, and delivery oversight - owning P&L, shaping go‑to‑market strategy, and establishing thought leadership in contact center transformation while delivering exceptional client outcomes. The Practice Leader will be responsible for overall practice performance, solution delivery, talent development, and strategic partnerships with Genesys to position TELUS Digital as a premier Genesys partner in the market.
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