Director of Customer Experience

Director of Customer Experience - Philippines

Location: Philippines

Department: Customer Service & Sales

Reports To: VP of Sales & Customer Service

About SingleComm

SingleComm is a leading CCaaS (Contact Center as a Service) provider delivering modern, AI-enhanced solutions to contact centers worldwide. Our platform helps organizations improve customer experience, increase efficiency, and drive measurable performance through automation, intelligent routing, and advanced analytics. As we expand in the Philippines, we are looking for a Director of Customer Experience to support and grow relationships with Philippine-based BPOs and enterprise clients.

Position Overview

This is a senior role responsible for client success, technical support, and business growth within the Philippine contact center market. The role will start as an individual contributor with the opportunity to build and lead a regional team as the business...