Director - Process and Program Excellence

Role Overview

We are seeking an experienced Director, Channel Operations to lead the strategy, systems, processes, and operational excellence that power our global partner ecosystem. This leader will be responsible for building scalable channel operations frameworks, optimizing partner-facing systems, driving data-driven decision-making, and leading a high-performing operations team that enables partner growth and revenue impact.
 

Key Responsibilities

Systems Strategy & Partner Experience

• Define and execute a multi-year systems roadmap across the partner lifecycle, including onboarding, enablement, deal management, co-selling, and reporting.
• Own the partner portal strategy and enhancement roadmap, driving continuous improvements to usability, automation, and self-service capabilities.
• Evaluate, implement, and optimize PRM, CRM, and related technologie...