Dutch-Speaking Customer Support Specialist

Dutch-Speaking Customer Support Specialist (Madrid-Based)

We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.

Key Responsibilities

Provide excellent customer support via phone, email, and chat in Dutch and English

Handle customer inquiries, complaints, and requests in a professional and timely manner

Troubleshoot issues and provide appropriate solutions or escalates when necessary

Maintain accurate records of customer interactions in the system

Ensure customer satisfaction by delivering a high standard of service

Work closely with internal teams to resolve complex cases

Meet performance targets and KPIs (response time, resolution rate, custom...