Duty Manager

What You’ll Do

• Oversee hotel operations during your shift and address any concerns
• Support the Front Office team in managing check‑ins, check‑outs, and guest requests
• Handle guest issues and ensure timely, thoughtful resolutions
• Coordinate with all departments to keep operations running smoothly
• Monitor lobby and guest areas to maintain safety, cleanliness, and service standards
• Assist with reports, documentation, and shift handovers
• Guide and mentor staff to uphold service quality

What We’re Looking For

• Experience in hotel operations, ideally in a supervisory or equivalent role
• Strong decision‑making and problem‑solving abilities
• Confident communicator who can work well under pressure
• Organized, calm, and attentive to detail
• Able to lead a team and support staff across departments
• Will...