Dynamic CRM Power Platform Consultant

Calgary, Alberta, Canada • Posted March 18, 2026

Job Type: Contract

Location: Calgary, Alberta

Posted: March 18, 2026

Category: Computer Occupations

Application Deadline: April 27, 2026

Role Description

Job Description
Job Description
Monitors and evaluates performance, supports readiness, and assesses driver improvement in quality for Teams. Performs technical mentoring to share expertise. Contributes to team success by providing mentoring, coaching, and technical training as required.

Performs thorough case reviews; ensures progression of cases to solve increasingly complex technical issues. Acts as a case escalation point for engineers to unblock servicing and escalation processes; ensure team members have access to appropriate resources to find the resolution.

Advises case owners on out-of-scope escalation decisions. Drives case triage meetings to share knowledge with engineers and develop efficient solutions. Provides actionable process or technical feedback derived from case reviews to Service Delivery Managers, subject matter experts, and Technical Managers.

Collaborates on cross-team and cross-product te...
                

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