Dynamics 365 Solution Architect

About the Company

Davidson Technology are working with a large State Government agency to secure an experienced D365 Solution Architect to provide expert guidance in the establishment of their new enterprise CRM and case management platform.

About the Role

As the Dynamics 365 CRM Solution Architect, you’ll be responsible for providing expert architectural guidance in the establishment of an Enterprise Customer Relationship Management and Case Management Platform built on Microsoft Dynamics 365 Customer Service. The role involves developing comprehensive solution architecture artefacts, including conceptual and logical target architectures, functional and integration designs, high-level data models, data migration strategies, security and non-functional requirements, reporting approaches, onboarding frameworks, and target operating models. Working closely with Microsoft, implementation partners, and internal business and techn...