E-Commerce Account Agent

Job Description

We are looking for E-Commerce Account Agent to support customers with inquiries, purchases, and returns while delivering excellent service across multiple channels. This role is ideal for individuals who are customer-focused and thrive in a fast-paced environment.



Key Responsibilities:

• Handle customer inquiries via phone, email, or chat

• Provide accurate product and pricing information

• Assist customers with orders, returns, and exchanges

• Maintain accurate records of transactions and interactions

• Escalate complex issues to supervisors when necessary

• Meet quality, productivity, and customer satisfaction standards



Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays

• Paid training on retail systems, tools, and processes



Qualifications:

• At least High School or Senior High School graduate

• Strong English commu...