E-commerce Associate

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Responsibilities

• Identify and mitigate fraud
• Promote sales
• Provide one-call, chat and email resolution
• Follow up with customers
• Interaction with third parties teams
• 100% usage of the program tools
• Basic troubleshooting

Skills Required

• Good comprehension of written and spoken English
• Good communication and interpersonal skills
• Good knowledge of online risk and frauds
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Multitasking
• Schedule flexibility
• Stable profile
• Strong attention to details
• Strong critical thinking an...