E-commerce Operations Executive

The E-commerce Operations Executive supports the end-to-end operational workflow for CK.com across multiple markets. This role ensures smooth daily operations from order creation to delivery, covering OMS processes, warehouse coordination, inventory alignment, logistics performance, customer service support, and post-purchase journey optimization. This role will work closely with cross-functional teams, such as Warehouse, Logistics, CS, Finance, IT (SFCC/SFDC/OMS), and Local Market Teams, to maintain high service levels, reduce operational defects, and enhance the overall customer experience. Responsibilities:
Daily Operations & Order Management: Monitor order flows across SFCC, OMS, SFDC, and WMS to ensure orders move smoothly without delays. Follow up with warehouse teams on picking, packing, and dispatch SLAs. Manage exceptions such as stuck orders, split shipments, OMS holds, and stock discrepancies. Track fulfilment rates and highlight risks early.
Logistics & Delivery: Coor...