E-Commerce Operations Specialist

Our Clientthe iconic Spanish footwear brand founded in 1975, with over 400 stores across 40+ countries. We are building the regional team in Dubai to support a growing portfolio of retail stores across the UAE, with new openings underway.

You will own the end-to-end online order journey for GCC e-commerce operations — from the moment an order lands in the system to the moment it reaches the customer's door.

• Monitor and manage all incoming orders from the web site for the GCC region through the ERP system (Nebim V3)
• Coordinate daily with our 3PL warehouse partner for order fulfilment — picking, packing, and dispatch
• Manage last-mile delivery operations and track shipments to completion
• Handle customer inquiries, complaints, returns, and exchanges professionally and promptly
• Ensure accurate stock availability is reflected online by monitoring inventor...