EDI - Technical Solutions Manager

**EDI - Technical Solutions Manager**

Bengaluru

**Summary:**

Cleo Support Technical Solution Manager will manage an assigned group of Managed services accounts. The Technical Solution Manager will be the client’s primary point of contact and owns the client’s service delivery and experience. The Technical Solution Manager manages general Service Delivery functions while ensuring service levels agreements and contract expectations are met, follow-up items are addressed, and successful delivery and coordination occurs across all stakeholders.

**Duties & Responsibilities**

+ **Service Delivery**
+ Provides a single point of contact and accountability to the customers for all Managed Services related matters.
+ Proactively works with the customer to provide a seamless service.
+ Ensures all services are delivered according to the contract
+ Handles escalations for delivery and acts as a client advocate to ensure consistent service a...