Email Support Executive

Job Description for Email Support Executive

The travel consultant is responsible for assisting customers, providing information responsible for promoting and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele

Responsibilities

Period End Closing

• Responsible for the accuracy and timely close of accounts according to IFRS/Non-IFRS measures
• Lead month-end P&L meetings and present the results to the Head of Finance.

Balance Sheet Integrity

• Respond to email queries made by customers and assist them.
• Email customers regarding the order booking procedure
• Make refunds, reassurance, and adjustments and update the logs in the system.
• Diagnose the clients’ specifications and suggest suitable travel packages or services.
• Make callbacks to customers to provide further assistance and updates.
• Offeri...