Employee Experience Program Manager

Employee Life Cycle (ELC) Lead

Job Requirements*

We are looking for an Employee Life Cycle (ELC) Lead to own and govern

end-to-end employee lifecycle operations for Global and U.S. populations, from

onboarding through employee support, payroll interfaces, position lifecycle,

transfers, reporting, and offboarding.

This role is responsible for process governance, Tier-1/Tier-2 case management

oversight, system accuracy, compliance, and stakeholder coordination, ensuring

a consistent, compliant, and high-quality employee experience across all lifecycle

stages.

Key

Responsibilities*

ELC Governance & Case Management Oversight

- Own governance of Case Management – First Line Support processes

across Tier 1 and Tier 2

- Ensure accurate triaging, resolution, es...