End User or Desktop Support Lead

JOB PURPOSE:

Responsible for providing Tier II desktop support service serving as an expert in troubleshooting complex issues and providing technical development and guidance for the Desktop Support Team.

QUALIFICATION:

Bachelors degree with knowledge of IT

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Provide Tier II client support for hardware software and network services.
• Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues including laptops desktops tablets mobile devices printers and VPN issues.
• Assistin the architecture implementation and maintenance of the organizations desktop environments including installation upgrades high-level troubleshooting and Windows and Mac OS software deployment.
• Provide Tier II support for system images virtual environments and Mac OS Management.
• Serve as an expert in troubleshooting diagnosing and resolving complex end-user d...