End User Services Engineer (Intune MDM) Perth

Australia, Western Australia, Australia • Posted May 30, 2026

Job Type: Full-time

Location: Australia, Western Australia

Posted: May 30, 2026

Category: Computer Occupations

Application Deadline: July 09, 2026

Role Description

About the Role

As part of the End User Services team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. The position will be based from our Osborne Park based office and may require visiting customer sites within Perth at a future date. This position reports to the Service Desk Manager.
Scope of the Role
Customer Support & Ticket Handling -
Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)

Log all interactions and tickets in ServiceNow with accurate categorisation and clear documentation

Take full ownership of tickets, ensuring timely updates, proactive communication and resolution in line with CBS procedures
Technical Troubleshooting -
Diagnose and resolve hardware, software and application issues

Respond promptly to ...
                

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