Engineering Manager - Platform Engineering

Freshworks is looking for an exceptional, tech-forward Engineering Manager — Platform Engineering to lead, scale, and inspire a world-class team building our foundational SaaS ecosystem. This is a crucial techno-managerial role requiring a masterly balance of deep architectural authority, execution excellence, and empathetic people leadership.

In this role, you will lead the engineering vision for core platform capabilities that act as the backbone of all Freshworks products globally. Your team’s charter spans high-velocity, internet-scale domains including data entity platforms, distributed entity stores, workflow-as-a-service, platform automations, unified search, knowledge bases, omnichannel communication engines, business foundations, and global data governance. If you are passionate about multi-tenant architectures, cloud-native infrastructure, and transforming talented engineers into elite technical leaders, this platform-wide ma...