Enterprise Solutions Engineer for Technical Customer Engagement

Become the technical backbone for enterprise customers as a Solutions Engineer. Drive customer success by understanding their ecommerce environments and delivering tailored technical solutions with precision.

In this pivotal role, you'll manage technical relationships for a portfolio of enterprise accounts. Your mission includes guiding technical onboarding, implementation of integrations, and providing strategic technical insights. Collaborate with cross-functional teams including Customer Success, Support, and Product to enhance the customer journey and ensure desired outcomes.

Key Responsibilities: • Own technical relationship for enterprise customers • Manage onboarding and technical discovery processes • Develop tailored solutions for customer pain points • Conduct technical presentations and training sessions • Coordinate escalations and resolve complex issues

Requirements: • 3+ years in Solutions Engineering or similar role • Strong troubleshooting ski...