EOI- Customer Support Centre Operator

North Sydney, New South Wales, Australia • Posted June 03, 2026

Job Type: Full-time

Location: North Sydney, New South Wales

Posted: June 03, 2026

Category: Information and Record Clerks

Application Deadline: July 13, 2026

Role Description

As a Customer Support Centre Operator, you will play a key role in providing high-quality, responsive, and efficient support services to Defence personnel. Reporting to the Customer Operations Centre Manager, you’ll manage data, resolve queries, and ensure compliance with Defence policies, contributing to operational excellence across the national service delivery network. This role will ideally be based in Sydney, however consideration will be given to other locations.
Key Responsibilities
Provide customer support via online ordering systems, voice channels, and self-service ticketing.

Manage data across Ventia and Defence systems including inventory tracking, procurement, and distribution.

Administer user access, reset passwords, and verify online orders.

Conduct reporting and participate in User Acceptance Testing (UAT).

Ensure compliance with contract terms and Defence policies.

Support national ope...

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