Epic Managed Services Support Analyst

**C** **TG is seeking to fill an Epic Managed Services Support Analyst position for our client.**

**Location:** Remote
**Duration:** 2 years

EPIC certified or credentialed in ASAP, Stork, Orders, ClinDoc

**Duties:**

+ Provide Tier 2 support for Epic ClinDoc, Orders, and ASAP within a managed services model.
+ Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices.
+ Participate in on-call rotations and after-hours support as required.
+ Analyze clinical workflows and end-user issues to identify root causes and recommend solutions.
+ Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management.
+ Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes.
+ Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templa...