Escalations Analyst
Manila, Metro Manila, Philippines • Posted June 04, 2026
Role Description
The Escalations Analyst role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers, suggest and administer programs to aid customer needs, and provide trials to customers and data users.
Accountabilities:
First point of contact for consumers via telephone
Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
Provide disclosures to consumers.
Assist consumers in filing disputes for all products.
Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
Research dispute requests to ensure disputes are accurate and warranted.
Educate consumers educating them on reports, claim information, reason codes, etc.
Researching multiple d...
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