ETIC, Quality & Process Improvement - Senior Associate

Description

& SummaryAs a Process Quality & Process Improvement Engineer within the Managed Services team, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives. You will collaborate closely with delivery teams to embed quality gates across the service lifecycle, support compliance with internal and international standards (e.g., ITIL, ISO 9001), and proactively identify and mitigate quality risks.

Key Responsibilities:

Establish a quality management system for the Managed Services team, across Middle East

Design and implement quality assurance strategies aligned with ITIL and ISO standards.

Conduct quality audits and reviews across the managed services team to ensure adherence to defined processes.

Support service ...