Eu-Service Operations Manager

Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.
Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.
(3) Data Analysis and Reporting
Collect and analyze data related to online services, including user behavior, service satisfaction, and complaint handling, to support decision‑mak...