EU-Service Operations Manager

• Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
• Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
• Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
• Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.
• Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.

(3) Data Analysis and Reporting

• Collect and analyze data related to online services, including user behavior, service satisfaction, and complaint handling, to support decision‑making.
• Generate regular operational reports and present updates on service performance and...