EU-Service Operations Manager

Key Responsibilities

(1) Service Operations Management

- Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.

- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.

Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

(2) Service Channel Management

- Manage and optimize service channels, including the online channels (official website, social media platforms, online customer service, and remote technical support) and offline channels (2B/2C on-site repair, postal-repair).

- Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.

(3) Data Analysis and Reporting

- Collect and analyze data relate...