Eu - Service Operations Specialist

madrid, kingdom of spain, Spain • Posted June 18, 2026

Job Type: Full-time

Location: madrid, kingdom of spain

Posted: June 18, 2026

Category: IT

Application Deadline: July 28, 2026

Role Description

 Service Operations Specialist    

Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.
 Key Responsibilities    
(1) Service Operations Management    
 Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.  
 Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.  
 Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.  
(2) Service Channel Management    
 Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.  
 Monitor and analyze the performance of service channels, develop improvement me...
                

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