Executive, Customer Support

We are seeking a dedicated Call Center Team Agent to handle service requests from airlines and customers through calls, emails, and our customer portal. The role involves working 12-hour rotating shifts to support our 24/7 contact center, providing technical, material, logistics, and diagnostic services in the aviation industry.

This is a 24-month contract with the potential for permanent employment based on performance.

• Monitor and respond promptly to incoming calls, emails, customer portal submissions, and call-back requests.
• Create, update, and manage service requests in the case management system with accuracy.
• Evaluate and prioritize cases based on urgency and impact.
• Dispatch service requests to appropriate specialists and notify internal stakeholders in a timely manner.
• Coordinate with relevant teams for AOG (Aircraft on Ground) parts orders or tooling requests.
<...