Executive - Technical Support
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia • Posted May 28, 2026
Job Type:
Full Time
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur
Posted:
May 28, 2026
Category:
Information and Record Clerks
Application Deadline:
July 07, 2026
Role Description
Job Description Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher-level support or supervisors as needed. Develop and retain a profound understanding of the company's products, services, and policies. Aid customers in product usage and troubleshoot any related issues. Accurately document customer interactions in the company's database or CRM system. Uphold high-quality service standards to ensure and enhance customer satisfaction. Minimum Degree in IT or any related field (hardware). Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage. Working experience in any technical related fields is an added advantage. Excellent command of spoken and written Bahasa Malaysia & English. F...
Job Description:
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