Experienced Technical Support Specialist for Fast-Paced Technology

Join the forefront of technology as a Senior Technical Support Specialist. Provide exceptional support across a modern tech stack and enhance user experience in a rapidly growing environment.
Your role will involve acting as the principal IT contact, delivering onsite and remote support effectively. With over 7 years of IT expertise, you’ll handle onboarding, manage hardware assets, and resolve user issues across diverse platforms. A focus on strong communication and troubleshooting will be essential in this pivotal position.
Key Responsibilities:
• Act as main IT contact for Calgary's office
• Deliver remote support for all users
• Manage onboarding and off-boarding processes
• Ensure endpoint security and compliance
• Maintain and track hardware and software assets
Requirements:
• 7+ years in IT support or operations
• Strong skills in Windows and macOS environments
• Experience with MDM and RMM tools
• Proficient in user lifecycle management
• ...