Expert Business Process Consultant for ITSM Projects

Enhance ITSM solutions as an Expert Business Process Consultant specializing in ServiceNow. Drive efficiency and scalability for client processes with your insights.

We are looking for an experienced Senior Business Process Consultant who specializes in Service Design to lead complex ITSM transformations. In this role, you will focus on unifying project strategies and simplifying processes while leveraging AI solutions aligned with CSDM. Your ability to collaborate with clients will directly influence their operational success.

Key Responsibilities:
• Lead stakeholder engagement and project governance activities
• Conduct workshops for user journey and requirement documentation
• Analyze and propose future-state process flows and solutions
• Create gap analysis reports with actionable recommendations
• Guide project teams during delivery and hypercare phases

Requirements:
• Solid experience in Business Process C...