Expert Implementation Engineer for Advanced CCaaS Solutions Management

Take charge as an Implementation Engineer specializing in advanced CCaaS solutions. Your Five9 platform expertise will be essential for building top-tier integrations and optimizing client deployments.

As a key player in this remote role, you will focus on delivering high-quality outcomes while configuring the Five9 Intelligent CX Platform. Your responsibilities include developing and testing integrations, managing API calls, and ensuring successful deployments for enterprise clients. You will play a vital role in enhancing the performance of complex contact center solutions through innovative configurations.

Key Responsibilities: • Configure contact center applications aligned with specifications • Manage campaign configurations and system settings • Test and validate IVR/IVA integrations and flows • Write custom scripts for enhanced functionality • Participate in client sessions, communicating effectively

Requirements: • BA/BS in relevant technical field • ...