Expert Support Engineer- Program Manager - Support

Program Manageris responsiblefor leadingandgoverningmultiple complex engagements within the Surround Support portfolio. This role will be responsible for driving end-to-end program execution, stakeholder alignment, and delivery excellence across multiple customer accounts and cross-functional teams.

The Program Manager acts as a strategic interface between customers, delivery teams, and leadership, ensuring high-quality service delivery, proactive risk management, and continuous improvement across all engagements.

Lead and manage multiple concurrent programs/projects across Surround Support engagements

Establish robust governance frameworks including cadence calls, reporting, and risk management

Act as the primary interface for senior customer stakeholders, Account Leads, and internal leadership

Build strong relationships across Product Development (PD...