Field ACES Manager, UFF/SSD

Description
The Field ACES Manager is a field-based continuous improvement leader who directly supports site-level operations across a designated sub-region. The role acts as a critical bridge between Operations and central support teams, driving quality performance, process standardization, and continuous improvement across Sort Centers, Delivery Stations, Fulfillment Centers, and Hub sites

Key job responsibilities
Key Roles and Responsibilities

1. Quality Performance Management

Drive and own Critical (Primary) and Secondary quality metrics across all assigned sites within the sub-region
Perform quantitative examination of key process indicators to identify opportunities for process improvement
Conduct root cause analysis (RCA) on quality defects and develop actionable corrective action plans
Monitor and track quality KPIs on a daily, weekly, and monthly basis through DBRs, WBRs, and MBRs

2. Process Standardization and Continuous Impr...