Field Service Engineer- Staff

Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities:

Order processing and acceptance

Prepare cost estimates minus discounts according to specifications

Schedule orders

Prepare quotations for standard products according to predefined lists

Read and evaluate customer specifications and customer requirement documents

Compile technical and commercial offer documents

Build and maintain strong customer relationships

Support customers during site visits

Process customer complaints

Find, develop and implement technical solutions for special problems

Coordinate with internal and external customers effectively

Establish safe and proper work area and follow all safety requirements

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