Field Service Technician - Mexico city

Field Service Technician - Mexico City

Responsibilities

Electromechanical Emergency and Preventative Maintenance (60%)

• Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment.
• Diagnose and understand equipment problems.
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues.
• Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management.
• Drive to customer sites to provide service and maintenance.

Customer Interaction (30%)

• Interact with customer operations staff.
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
• Demonstrate customer relation skills that allow for in...