Field Services Engineer (L1)

Job Description:

End User Support Experience o Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. o Good Customer management skill, o Good in oral and written communication o Able to interact and work with customer at different levels. o Self- Driven and result oriented. o Really passionate about the work o Ability to work with deadlines and complete tasks on time.  Hardware Troubleshooting and Repair o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites. o Ability to lift / move computer equipment weighing up to 50Lbs. o ...