Field Support Technician

Black & Grey HR is partnering with a leading enterprise technology organization to hire an experienced Field Support Technician. This opportunity is ideal for professionals with a strong background in end-user computing, hardware/software troubleshooting, and executive-level IT support. A valid driver's license is mandatory for this role. Key Responsibilities: IT Operational Support - Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals. - Troubleshoot and resolve hardware, software, network, and application issues. - Install, configure, and maintain operating systems (Windows/macOS) and approved enterprise software. - Support video conferencing tools, printers, and office IT equipment. - Manage and resolve incidents and service requests within defined SLA timelines. - Document issues, resolutions, and processes in the ticketing system. - Assist in IT onboarding/offboarding processes, including device setup, configuration, and retrieval. - Coor...