Field Technician Support Lead

Gatineau, Quebec, Canada • Posted June 05, 2026

Job Type: Full Time Regular

Location: Gatineau, Quebec

Posted: June 05, 2026

Category: Other Installation, Maintenance, and Repair Occupations

Application Deadline: July 15, 2026

Role Description

Job Title: Field Technician Support Lead
Department: Customer support
Revision Date: 6/1/2026
Location: Gatineau, QC 
Level: S4

Company Overview:
Responsibilities:
Install 911 Call Handling Equipment at customer locations across North America.
Train customers in system administration and usage.
Provide on-site and remote troubleshooting for new and existing systems.
Deliver accurate post-installation as-built documentation.
Travel independently, often at short notice (primarily by air).
Be available for extended travel periods of two to three weeks at a time.
Install and configure hardware and software supporting 911 life-safety communications, including:Legacy 911 Telecommunication NetworksLegacy Telephone Networks (POTS, T1, PRI)SIP-based Next Generation 911 NetworksSIP-based Telephony Networks
Install, configure, and troubleshoot...
                

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