FinTech Client #1 | Customer Support Engineer (CO)

On behalf of FinTech Client #1 , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship!

SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.

Customer Support Engineer works directly with customers to identify and resolve basic customer issues and needs.

Responsibilities

• Deliver world‑class support to customers and ensure their success post‑sales
• Provide specialized support on technical and product issues, including managing customer escalations
• Lead and coordinate cross‑functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams
• Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap
• Create and contribute to knowledge base articles to support...