Fintech Customer Support – Mandarin

Fintech Customer Support (Payment Specialist) – Mandarin | Kuala Lumpur
RM4100 + RM300 Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite – KL | Start Date: 30 April 2026

We are hiring a Mandarin-speaking Fintech Customer Support Specialist to join a fast-growing payments and financial services support team based in Kuala Lumpur.

This role focuses on customer support within digital payments, banking workflows, and transaction verification processes .

Key Responsibilities:

• Support customers using digital banking and payment platforms
• Conduct transaction verification callbacks and document requests
• Assist customers with payment-related queries and issue resolution
• Perform KYC-related tasks where required
• Provide clear, accurate, and compliant customer support
• Maintain high service quality and customer satisfaction standards

Require...