Flexcube Support (L1)

pune, maharashtra, India • Posted July 01, 2026

Job Type: Full-time

Location: pune, maharashtra

Posted: July 01, 2026

Category: Other-General

Application Deadline: August 10, 2026

Role Description

Should have 1 -2 years of experience in FCR and FCC Application 
Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email 
Monitoring of tickets logged through ticketing tool 
First Point of Contact and entry point for Business User’s Incidents and Service Requests 
Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required 
Direct resolution of Incident and Service Request Tickets based on available information in KEDB 
Routing tickets to further support units across L2’s, when not resolvable at L1 
Establish, maintain and update KEDB to enhance resolution efficiency at L1 
Seamless Coordination with Incident & Problem Management Teams 
Alert monitoring & follow with respective teams for closing the alerts 
Master Maintenance Activity (Holiday marking, Product creation, Branch creation, role mapping) 
P...
                

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