Front Desk Agent

Riyadh, Riyadh Province, Saudi Arabia • Posted June 09, 2026

Job Type: Full time

Location: Riyadh, Riyadh Province

Posted: June 09, 2026

Category: Information and Record Clerks

Application Deadline: July 19, 2026

Role Description

 
  Job Description 
 Provide prompt resolution to customer inquiries by providing appropriate and accurate information
 Accurately document and update records in required systems
 Follow up in a timely manner to ensure customer satisfaction
 Understand all programs, systems, and procedures necessary to perform job effectively
 Where applicable, communicate with customers to attempt to bring resolution 
 Communicate feedback and progress to management
 Maintain diplomacy and tact when dealing with upset or escalated calls
 Escalate customer complaints and/or calls through the appropriate channels to management
 Provide feedback to management concerning possible problems or areas of improvement
 Make recommendations to implement improved processes
 Perform other duties as assigned by management
 Mail room function – Notification and keeping records of sent and rec...
                

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